These Terms and Conditions apply to all buildings, products and services supplied by Heritage Living Group Ltd (the “Company”), including all divisions, brands and specialist services operating under the Heritage Living Group name, including:
Heritage Garden Studios
Heritage Glamping & Lodges
Heritage Sports
Heritage Residences
Heritage Park Homes
By accepting a proposal, placing an order, paying a deposit, or permitting works to commence, you confirm that you have read, understood and agreed to these Terms and Conditions.
“Company” means Heritage Living Group Ltd.
“Customer” means the person, firm, company or organisation purchasing goods or services from the Company.
“Division” means any specialist brand, trading name or operational arm of the Company, including the divisions listed above.
“Building” means the structure supplied by the Company, including (but not limited to) garden studios, lodges, glamping units, sports buildings, annexes, residential dwellings, park homes and modular structures.
“Contract” means the Proposal, Sales Order Confirmation, these Terms and Conditions and any documents expressly referenced within them.
“Intended Use” means the use stated in the Proposal or Sales Order Confirmation (for example residential, commercial, leisure, hospitality, sports or ancillary use).
“Practical Completion” means completion of the external shell, including erection of the SIPs structure, installation of the roof covering, completion of external cladding, and fitting of windows and doors.
2.1 These Terms apply to all Contracts entered into by the Company unless otherwise agreed in writing.
2.2 The Customer enters into a legally binding Contract with Heritage Living Group Ltd, regardless of the Division through which the project is marketed, quoted or delivered.
2.3 The Company reserves the right to amend these Terms at any time. The version in force at the time of Proposal acceptance will apply.
2.4 No variation of these Terms shall be effective unless agreed by the Company in writing.
2.5 If any part of these Terms is found invalid or unenforceable, the remainder will remain valid and enforceable.
2.6 These Terms are governed by English law and subject to the jurisdiction of the English courts.
3.1 Images, illustrations, brochures, website content, 3D visuals and drawings are provided as a guide only and do not form part of the Contract.
3.2 Measurements and dimensions are subject to reasonable tolerances associated with bespoke SIPs construction.
3.3 The Company reserves the right to alter specifications where necessary due to availability, compliance, engineering requirements or product improvement, provided overall performance is not materially reduced. Customers will be notified of any material changes.
4.1 Prices are inclusive of VAT unless otherwise stated.
4.2 Prices are fixed upon Proposal acceptance, subject to the project progressing within agreed timeframes.
4.3 Where a project is delayed, placed on hold, or materially altered at the Customer’s request, revised pricing may apply.
All Heritage Living Group buildings are bespoke and manufactured to order. Payment is therefore made in staged instalments linked to key project milestones, unless otherwise agreed in writing.
1. 10% Deposit – Proposal Acceptance
Payable on acceptance of the proposal to secure the design slot and provisional manufacturing and installation dates.
2. 45% Stage Payment – Design Freeze & Manufacture
Payable upon:
Final approval of drawings and structural design (design freeze), and
Confirmation of manufacturing and installation dates.
This stage payment triggers manufacture of the SIPs kit and procurement of key materials, including structural steel and glulam elements.
3. 35% Stage Payment – Delivery to Site
Payable on delivery of the SIPs kit and associated materials to site.
4. 10% Final Payment – Practical Completion
Payable on completion of the external shell, including:
SIPs structure fully erected
Roof covering installed
External cladding completed
Windows and doors fitted
Total: 100%
5.2 All payments must be made in cleared funds. Ownership of all goods remains with the Company until payment is made in full.
5.3 Failure to make any stage payment when due may result in suspension of works, delay to the programme, or termination of the Contract without liability to the Company.
Where any discrepancy exists between payment information shown on the Company website, brochures or marketing material and the Proposal or Sales Order Confirmation, the payment schedule set out in the Proposal or Sales Order Confirmation shall take precedence.
6.1 All buildings are bespoke and made to order. Cancellation rights are therefore limited once design freeze or manufacture has commenced.
6.2 Payments covering design work, manufacture or material procurement are non-refundable once incurred.
6.3 Where cancellation occurs after manufacture, delivery or commencement of installation, the Company may retain payments to cover costs incurred and losses suffered.
6.4 The Company may terminate the Contract where the Customer fails to make payment or comply with their obligations.
7.1 Orders may be placed on hold by written agreement. Prices remain fixed for 90 days.
7.2 Orders may remain on hold for up to 12 months, after which the Company may cancel the Contract and refund the initial deposit less any costs incurred.
8.1 It is the Customer’s responsibility to obtain all planning permissions, lawful development certificates, building regulation approvals and any other consents required for the Building and its Intended Use.
8.2 Any guidance provided by the Company does not transfer responsibility for compliance.
8.3 The Company accepts no liability for enforcement action, refusal of consent or non-compliance arising from changes made by the Customer to the design, specification, location or use of the Building after approval.
9.1 Installation dates and timeframes are estimates only.
9.2 The Company shall not be liable for delays caused by weather, access, ground conditions, supply chain disruption or other matters beyond its control.
9.3 The Company shall not be liable for any indirect or consequential loss arising from delay.
10.1 The Customer must prepare the site in accordance with the Company’s Site Preparation Notes.
10.2 Adequate access, parking, electricity and water must be provided.
10.3 Failure to prepare the site may result in delays or additional charges.
10.4 While reasonable care is taken, the Company accepts no liability for unavoidable damage to access routes, surrounding ground conditions or working areas.
10.5 The Company reserves the right to withdraw personnel where working conditions are unsafe.
11.1 The Customer must confirm the final position of foundations or bases prior to installation.
11.2 Existing bases are used at the Customer’s risk.
11.3 The Company shall not be liable for subsidence unless caused by its negligence.
11.4 Spoil removal is excluded unless agreed in writing.
12.1 Electrical certification is supplied only where the Company completes the full external connection.
12.2 Customer-supplied services and cabling remain the Customer’s responsibility.
12.3 The Company may refuse to connect non-compliant or unsuitable services.
12.4 No liability is accepted for internet, Wi-Fi or data performance.
13.1 Subject to full payment and correct maintenance, the following guarantees apply where specified:
25-year structural SIPs guarantee
50-year roof system guarantee (manufacturer-backed)
25-year ground screw foundation guarantee (where installed)
13.2 These guarantees apply to buildings used for residential, commercial, leisure or hospitality purposes, provided use complies with the Intended Use and approvals.
13.3 Manufacturer warranties for cladding, windows, doors, glazing, decking and installed systems are passed on in full.
13.4 Guarantees exclude fair wear and tear, cosmetic change, weathering, timber movement, lack of maintenance, misuse or unauthorised alteration.
14.1 The Building must only be used for its Intended Use as stated in the Contract.
14.2 Where a Building is not designed and contracted as habitable accommodation, residential occupation will invalidate warranties.
14.3 Any unauthorised structural alteration or change of use will invalidate guarantees.
15.1 All Heritage buildings are high-performance SIPs structures and require year-round ventilation and appropriate heating.
15.2 The Customer must follow the Aftercare Guide supplied at handover.
15.3 Failure to maintain ventilation, drainage, airflow beneath the Building or roof systems may invalidate warranties.
15.4 Buildings used for high-intensity activities or commercial accommodation may require enhanced ventilation. The Company accepts no liability for issues arising from insufficient ventilation.
16.1 Nothing in these Terms limits liability for death or personal injury caused by negligence.
16.2 The Company’s total liability under the Contract shall not exceed the total Contract value.
17.1 The Company maintains appropriate public liability insurance. Details are available upon request.
18.1 This Contract constitutes the entire agreement between the parties.
18.2 No reliance is placed on representations not expressly included within the Contract documentation.
Heritage Living Group Ltd
Wildthorpe Farmhouse, Main Street, Cadeby, Doncaster, DN5 7SR
Tel: 01709 865392
Email: [email protected]